- Marketplace
- Sales & Marketing
- Zonka
description
Looking for a powerful, multi-channel customer feedback tool that works regardless of whether you’re online or offline?
Zonka Feedback streamlines customer and employee feedback collection across surveys, kiosks, SMS, email, web widgets, chat, and more. With AI-powered sentiment analysis, real-time alerts, and survey logic — all within one unified platform — it lets you listen, act, and improve at scale.
Why KonexusHub recommends Zonka?
KonexusHub recommends Zonka Feedback because it makes feedback actionable. You’re not just collecting data — you’re empowering teams to close the loop with real-time alerts, AI-driven insights, and role-based dashboards. It scales effortlessly across multiple locations and channels, bringing clarity and collaboration to CX and operations.
Who it's ideal for ?
How it compares to others solutions ?
Unlike large enterprise suites like Medallia, Zonka Feedback delivers enterprise-level feedback analysis — including AI themes and sentiment — at SMB-friendly prices. It’s easier to set up, multi-channel natively, and offers stronger feedback automation than traditional survey tools.
Key benefits
01 /
Gather insights through customizable surveys across multiple channels.
02 /
Gain deep insights with reports, trends, and sentiment analysis.
03 /
Trigger alerts and follow-ups based on feedback responses.
04 /
Reach customers and employees via email, SMS, website, and kiosks.
05 /
Connect with CRM, helpdesk, and productivity tools for a streamlined experience.
🔍 Similar Tools Comparison
✅ Zonka
Medallia
SurveySparrow
Best For
Omnichannel, AI-driven feedback
Large enterprise CX analytics
Lightweight survey automation
Key Features
AI sentiment / tagging, real-time alerts, kiosk / tablet, white labeling
Deep AI analytics, multi-touchpoint feedback
Chat-like surveys, NPS, integrations
Pricing
$29/month (Essential plan)
Enterprise (custom pricing)
Starts ~$29/month
Free Plan?
14-day free trial
No
Yes
Integrations
Salesforce, HubSpot, Zendesk, Jira, Slack, Zapier and more
Enterprise systems, complex integrations
CRM and marketing integrations via Zapier etc.
KonexusHub Verdict
Best for integrated CX workflows at scalable prices
Powerful but costly and complex for small to mid-sized teams
Simpler but lacks deep automation and multi-channel reach
Zonka Pros & Cons: Is It the Right Fit for Your Team?
Here’s a balanced view: Zonka Feedback offers powerful, cross-channel feedback management that scales with growing teams — though certain UI quirks and support limitations are worth noting.
✅ Pros
❌ Cons
Learn More about Zonka
Frequently Asked Questions about Zonka
01 What makes Zonka Feedback unique?
It captures feedback across offline and online touchpoints, uses AI-powered thematic analysis, real-time alerts, and teams can collaborate within the feedback loop.
02 How much does Zonka Feedback cost?
Plans start at $29/month (Essential), include surveys across web, email, SMS, kiosks, and offer a 14-day free trial.
03 Does Zonka support AI sentiment analysis?
Yes — features include AI-driven thematic analysis, sentiment scoring, auto-tagging, and role-based dashboards.
04 What integrations are available?
Integrates with Salesforce, HubSpot, Zendesk, Jira, Slack, Zapier, Make, Webhooks, email tools, and more.
05 Can I use Zonka for both employee and customer feedback?
Absolutely — it’s built for CX and EX, measuring NPS, CSAT, CES across departments and locations.
06 Is offline capture supported?
Yes — you can run feedback using kiosks and tablets even when offline.
07 How actionable is the feedback?
Zonka supports real-time alerts, feedback tagging with workflows, and collaborative inbox to ensure timely response and closure.
08 Are users satisfied?
Yes — it ranks highly on ease of use, value for money, and satisfaction metrics across platforms.
KonexusHub Verdict 🎯
Zonka Feedback is a powerful, budget-friendly feedback solution that bridges data collection, AI insight, and team workflow — all without the complexity of enterprise alternatives. It’s perfect for organizations eager to act on feedback rather than just capture it.
🧭 Final Assessment
• Omnichannel coverage
Captures feedback from kiosks, SMS, email, web, and more.
• AI intelligence built in
Sentiment, theme, and urgency scored auto-magically.
• Action-first design
Real-time alerts and task-based follow-up drive feedback impact.
• Accessible pricing
Started packages are rich in value with free trials.
• High user satisfaction
Users praise its clarity, utility, and ROI-focused capabilities.
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